Smart Plumbing is rated as one of the top 40 plumbing companies in the Greater Toronto Area. They rank in at number 35 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the GTA – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.
416-670-2790
Toronto
ON M1W 2J1
Related: See which other companies rank in the top 40
Accountability & Trust
Smart Plumbing scores well for accountability and trust. They have been in business for 12 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. In our view, they could improve some more by becoming accredited by the Better Business Bureau and improving their rating with the Better Business Bureau.
Online Reviews
When it comes to online ratings and reviews, the company could do better by improving on some of their low reviews on HomeStars and HomeStars. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.
Warranties & Satisfaction Guarantee
We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.
While warranties and satisfaction guarantees are common in some Canadian cities, only 40% of plumbers publically offer them in the Greater Toronto Area. However, it’s good to see that Smart Plumbing offers a warranty of 1 year warranty.
Our Score for Smart Plumbing
As you can see illustrated in the graphs below, our overall rating for Smart Plumbing is Fair at 52%. Their Accountability & Trust score is excellent at 78%. Our adjusted Online Review score for them is fair at 41%, and their Warranty & Satisfaction Guarantee score is very good at 45%.
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Overall Score
Fair
Accountability & Trust
Excellent
Online Reviews
Fair
Warranties & Satisfaction Guarantee
Very Good
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Not Accredited by the Better Business Bureau.
Has No rating and 0 complaints.
In business 12 years (since 2007).
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Google: 0 reviews
Yelp.ca: 0 reviews
HomeStars: 84 reviews | 100% Score from Clients
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No Better Business Bureau rating
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Lower level of accountability – not accredited by and accountable to the Better Business Bureau
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Unnatural online review pattern(s)
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Decent online reviews
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Many years in business with no complaints
Coupons & Discounts for Smart Plumbing
If you’re considering hiring Smart Plumbing, make sure to take a look at their coupons and discounts page first.
Tips for Hiring a Plumber
Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.