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Review for Smart Plumbing & Ratings

Smart Plumbing is rated as one of the top 30 plumbing companies in the Greater Toronto Area. They rank in at number 30 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 20 factors. The rating system analyzes all information available online for every plumbing company in the GTA – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

     
  

Smart Plumbing

416-670-2790
Toronto
ON M1W 2J1

  
     

Related: See which other plumbing companies rank in the top 30 in the GTA

Accountability & Trust

Smart Plumbing scores well in our accountability and trust category. They have been operating for 9 years, and they have not had any complaints filed over the last 3 years with the Better Business Bureau. In our view, they could improve some more by becoming accredited by the Better Business Bureau and improving their rating with the Better Business Bureau.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars and Google Places for Business. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.

While warranties and satisfaction guarantees are common in some Canadian cities, only 30% of plumbers publically offer them in the Greater Toronto Area. However, it’s good to see that Smart Plumbing offers a warranty of 1 year warranty.

Our Score for Smart Plumbing

As you’ll see in the graph below, our overall score for Smart Plumbing is Fair at 57%. Their Accountability & Trust score is excellent and comes in at 78%. Our adjusted Online Review score for them is fair at 50%, and their Warranty & Satisfaction Guarantee score amounts to very good at 45%.

Smart Plumbing
Overall Score

 Fair

Accountability & Trust

 Excellent

Online Reviews

 Fair

Warranties & Satisfaction Guarantee

 Very Good
 

Not Accredited by the Better Business Bureau.

Has No rating and 0 complaints.

In business 9 years (since 2007).

Google: 1 review | 100% Score from Clients

Yelp.ca: 0 reviews | 0% Score from Clients

HomeStars: 84 reviews | 100% Score from Clients

    Score for Smart Plumbing is decreased by:

    • No Better Business Bureau rating
    • Lower level of accountability – not accredited by and accountable to the Better Business Bureau
    • Unnatural online review pattern(s)

    Their score is increased by:

    Smart Plumbing

    416-670-2790

    Toronto, Ontario M1W 2J1

    Address to report errors for plumbers & plumbing companies in this directory

     

    Coupons & Discounts for Smart Plumbing

    If you’re considering hiring Smart Plumbing, make sure to take a look at their coupons and discounts page first.

    Tips for Hiring a Plumber

    Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.