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Review & Ratings for DrainCity

DrainCity is rated as one of the top 20 plumbing companies in the Greater Toronto Area. They rank in at number eighteen on’s scoring system which evaluates and ranks plumbers across Canada using over 20 factors. The rating system analyzes all information available online for every plumbing company in the GTA – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.



1096 Barmac Drive
Toronto, ON, M9L 2X3


Related: See which other companies rank in the top 20

Accountability & Trust

DrainCity scores well in our accountability and trust category. They have been operating for 29 years, and they have not had any complaints filed over the last 3 years with the Better Business Bureau. In our view, they could improve some more by becoming accredited by the Better Business Bureau and improving their rating with the Better Business Bureau.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars, Google Places for Business, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Toronto Area. However, it’s good to see that DrainCity offers a warranty of up to 25 year warranty and a satisfaction guarantee.

Our Score for DrainCity

In the bar graphs below, you can see that our overall score for DrainCity is Very Good at 72%. Their Accountability & Trust score is excellent and adds up to 78%. Our adjusted Online Review score for them is fair at 45%, and their Warranty & Satisfaction Guarantee score weighs in at excellent at 100%.

Overall Score

 Very Good

Accountability & Trust


Online Reviews


Warranties & Satisfaction Guarantee


Not Accredited by the Better Business Bureau.

Has No rating and 0 complaints.

In business 29 years (since 1989).

Google: 7 reviews | 72% Score from Clients 6 reviews | 77% Score from Clients

HomeStars: 71 reviews | 93% Score from Clients

Score for DrainCity is decreased by:

  • No Better Business Bureau rating
  • Lower level of accountability – not accredited by and accountable to the Better Business Bureau
  • Unnatural online review pattern(s)

Their score is increased by:



1096 Barmac Drive, Toronto, Ontario, M9L 2X3

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Discounts & Coupons for DrainCity

If you’re considering hiring DrainCity, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.