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Plumbing Express Review & Ratings

Plumbing Express is among the top 10 highest rated plumbing companies in the Greater Ottawa Area. They rank in at number eight on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 20 different factors. The rating system looks at all information available for every plumbing company in the National Capital Region and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

     
  

Plumbing Express

(613) 791-6200
33 – 323 Rue Coventry
Ottawa, ON K1K 3X6

  
     

Related: See which other companies rank in the top 10

Accountability & Trust

Plumbing Express scores well in the category of accountability and trust. They have been in business for 9 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. Plumbing Express is also accredited by the Better Business Bureau which we believe is important to create accountability.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars, Google Places for Business, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

While warranties and satisfaction guarantees are fairly common in some Canadian cities, only 30% of plumbing services publically offer them in the Greater Ottawa Area. However, it’s good to see that Plumbing Express offers a warranty of 1 year on parts and labour and a satisfaction guarantee.

Our Score for Plumbing Express

As you can see illustrated in the graphs below, our overall rating for Plumbing Express is Very Good at 72%. Their Accountability & Trust score is excellent at 100%. Our adjusted Online Review score for them is fair at 49%, and their Warranties & Satisfaction Guarantee score weighs in at excellent at 95%.

Plumbing Express
Overall Score

 Very Good

Accountability & Trust

 Excellent

Online Reviews

 Fair

Warranties & Satisfaction Guarantee

 Excellent
 

Accredited by the Better Business Bureau.

Has an A+ rating and 0 complaints.

In business 9 years (since 2007).

Google: 4 reviews | 84% Score from Clients

Yelp.ca: 1 review | 100% Score from Clients

HomeStars: 19 reviews | 98% Score from Clients

  • Warranty: 1 Year on Parts & Labour

Score for Plumbing Express is decreased by:

  • Unnatural online review pattern(s)

Their score is increased by:

Plumbing Express

(613) 791-6200

33 – 323 Rue Coventry, Ottawa, Ontario K1K 3X6

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Coupons & Discounts for Plumbing Express

If you’re considering hiring Plumbing Express, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.