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Penta Plumbing Ltd. Review & Ratings

Penta Plumbing Ltd. is among the top 10 highest rated plumbing companies in the Greater Ottawa Area. They rank in at number ten on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 20 different factors. The rating system looks at all information available for every plumbing company in the National Capital Region and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

     
  

Penta Plumbing Ltd.

(613) 355-4264
14 Greenboro Cres. Ottawa
ON K1T 1W5

  
     

Related: See which other plumbing companies rank in the top 10 in the National Capital Region

Accountability & Trust

Penta Plumbing scores well in the category of accountability and trust. They have been in business for 2 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 2 years. From our perspective, they could improve further by becoming accredited by the Better Business Bureau and improving their rating with the Better Business Bureau.

Online Reviews

When it comes to online ratings and reviews, the company does very well with strong reviews on Google Places for Business, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Ottawa Area.

Penta Plumbing has not publicly published any information about providing a specific warranty or satisfaction guarantee.

Our Score for Penta Plumbing

In the bar graphs below, you can see that our overall score for Penta Plumbing is Good at 60%. Their Accountability & Trust score is excellent and adds up to 78%. Our adjusted Online Review score for them is excellent at 87%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t published any information about this.

Penta Plumbing Ltd.
Overall Score

 Good

Accountability & Trust

 Excellent

Online Reviews

 Excellent

Warranties & Satisfaction Guarantee

None Published 

Not Accredited by the Better Business Bureau.

Has No rating and 0 complaints.

In business 2 years (since 2014).

Google: 10 reviews | 92% Score from Clients

Yelp.ca: 3 reviews | 100% Score from Clients

HomeStars: 21 reviews | 100% Score from Clients

  • Offer 24/7 Emergency Plumbing

Score for Penta Plumbing Ltd. is decreased by:

  • No Better Business Bureau rating
  • Lower level of accountability – not accredited by and accountable to the Better Business Bureau
  • Unnatural online review pattern(s)

Their score is increased by:

  • Excellent online reviews

Penta Plumbing Ltd.

(613) 355-4264

14 Greenboro Cres. Ottawa, Ontario K1T 1W5

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Penta Plumbing’s Coupons & Discounts

We currently aren’t aware of any discounts or coupons for Penta Plumbing, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.