Faucet Fix ranks as one of the top 10 highest rated plumbing companies in the Greater Ottawa Area. They are rated at number ten on BestPlumbers.ca’s rating system which analyzes and ranks plumbers across Canada using more than 40 weighted factors. The rating system evaluates all information available online for every plumbing company in the National Capital Region and assigns scores to each company for three important categories: Accountability & Trust, Online Reviews, and Warranties and Satisfaction Guarantees.
(613) 563-4298
201 – 1 Cleopatra Drive
Nepean, ON K2G 3M9
Related: See which other companies rank in the top 10
Accountability & Trust
Faucet Fix scores well for accountability and trust. They have been in business for 31 years, and they have had 2 complaints filed against them with the Better Business Bureau over the past 3 years. Faucet Fix is also accredited by the Better Business Bureau which we believe is important to create accountability. In our view, they could improve some more by improving their rating with the Better Business Bureau.
Online Reviews
When it comes to online ratings and reviews, the company does well with good reviews on HomeStars, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.
Warranties & Satisfaction Guarantee
We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.
While warranties and satisfaction guarantees are common in some Canadian cities, only 30% of plumbers publically offer them in the Greater Ottawa Area. However, it’s good to see that Faucet Fix offers a warranty of 2 years on parts and labour and a satisfaction guarantee.
Our Score for Faucet Fix
In the bar graphs below, you can see that our overall score for Faucet Fix is Very Good at 77%. Their Accountability & Trust score is excellent and adds up to 90%. Our adjusted Online Review score for them is good at 64%, and their Warranty & Satisfaction Guarantee score is excellent at 100%.
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Overall Score
Very Good
Accountability & Trust
Excellent
Online Reviews
Good
Warranties & Satisfaction Guarantee
Excellent
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Has No rating and
In business 31 years (since 1989).
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Google: 35 reviews | 88% Score from Clients
Yelp.ca: 17 reviews | 71% Score from Clients
HomeStars: 107 reviews | 96% Score from Clients
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No Better Business Bureau rating
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Unnatural online review pattern(s)
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Excellent online reviews
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Many years in business with minimal complaints
Faucet Fix’s Coupons & Discounts
We currently aren’t aware of any discounts or coupons for Faucet Fix, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.
Tips for Hiring a Plumber
Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.