Francis Plumbing & Heating ranks as one of the top 10 highest rated plumbing companies in the Greater Ottawa Area. They are rated at number eight on BestPlumbers.ca’s rating system which analyzes and ranks plumbers across Canada using more than 40 weighted factors. The rating system evaluates all information available online for every plumbing company in the National Capital Region and assigns scores to each company for three important categories: Accountability & Trust, Online Reviews, and Warranties and Satisfaction Guarantees.
(613) 224-0041
19-174 Colonnade Road South
Ottawa, ON K2E 7J5
Related: See which other plumbing companies rank in the top 10 in the National Capital Region
Accountability & Trust
DR Francis scores well for accountability and trust. They have been in business for 87 years, and they have had 1 complaint filed against them with the Better Business Bureau over the past 3 years. Francis Plumbing & Heating is also accredited by the Better Business Bureau which we believe is important to create accountability.
Online Reviews
When it comes to reviews and ratings found on solid online business review sites, the company does well with good reviews on HomeStars, Google, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.
Warranties & Satisfaction Guarantee
We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.
While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Ottawa Area. However, it’s good to see that DR Francis offers a warranty of 1 year on parts and labour and a satisfaction guarantee.
Our Score for DR Francis
As you can see illustrated in the graphs below, our overall rating for DR Francis is Excellent at 78%. Their Accountability & Trust score is excellent at 95%. Our adjusted Online Review score for them is good at 64%, and their Warranty & Satisfaction Guarantee score is excellent at 95%.
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Overall Score
Excellent
Accountability & Trust
Excellent
Online Reviews
Good
Warranties & Satisfaction Guarantee
Excellent
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Has an A+ rating and
In business 87 years (since 1933).
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Google: 114 reviews | 92% Score from Clients
Yelp.ca: 2 reviews | 60% Score from Clients
HomeStars: 21 reviews | 87% Score from Clients
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Unnatural online review pattern(s)
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Excellent online reviews
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Many years in business with minimal complaints
Coupons & Discounts for DR Francis
We currently aren’t aware of any discounts or coupons for DR Francis, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.
Tips for Hiring a Plumber
Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.