D.R. Francis Plumbing & Heating Review & Ratings

Francis Plumbing & Heating ranks as one of the top 10 highest rated plumbing companies in the Greater Ottawa Area. They are rated at number seven on BestPlumbers.ca’s rating system which analyzes and ranks plumbers across Canada using more than 40 weighted factors. The rating system evaluates all information available online for every plumbing company in the National Capital Region and assigns scores to each company for three important categories: Accountability & Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

 
Francis Plumbing & Heating

(613) 224-0041
19-174 Colonnade Road South
Ottawa, ON K2E 7J5  

Related: See which other plumbing companies rank in the top 10 in the National Capital Region

Accountability & Trust

DR Francis scores well for accountability and trust. They have been in business for 86 years, and they have had 2 complaints filed against them with the Better Business Bureau over the past 3 years. Francis Plumbing & Heating is also accredited by the Better Business Bureau which we believe is important to create accountability.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does fairly well with decent reviews on HomeStars, Google, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Ottawa Area. However, it’s good to see that DR Francis offers a warranty of 1 year on parts and labour and a satisfaction guarantee.

Our Score for DR Francis

As you can see illustrated in the graphs below, our overall rating for DR Francis is Excellent at 80%. Their Accountability & Trust score is excellent at 95%. Our adjusted Online Review score for them is excellent at 78%, and their Warranty & Satisfaction Guarantee score is excellent at 95%.

Overall Score
 Excellent
Accountability & Trust
 Excellent
Online Reviews
 Excellent
Warranties & Satisfaction Guarantee
 Excellent
 

Has an A+ rating and

In business 86 years (since 1933).

Google: 77 reviews | 90% Score from Clients

Yelp.ca: 2 reviews | 60% Score from Clients

HomeStars: 20 reviews | 91% Score from Clients

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    (613) 224-0041

    19-174 Colonnade Road South, Ottawa, Ontario K2E 7J5

    Address to report errors for plumbers & plumbing companies in this directory

     

    Coupons & Discounts for DR Francis

    We currently aren’t aware of any discounts or coupons for DR Francis, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

    Tips for Hiring a Plumber

    Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.