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D.R. Francis Plumbing & Heating Review & Ratings

Francis Plumbing & Heating is among the top 5 highest rated plumbing companies in the Greater Ottawa Area. They rank in at number four on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 20 different factors. The rating system looks at all information available for every plumbing company in the National Capital Region and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

     
  

Francis Plumbing & Heating

(613) 224-0041
19-174 Colonnade Road South
Ottawa, ON K2E 7J5

  
     

Related: See what other plumbers rank in the top 5 in the Greater Ottawa Area

Accountability & Trust

DR Francis scores well for accountability and trust. They have been in business for 83 years, and they have had 1 complaint filed against them with the Better Business Bureau over the past 3 years. Francis Plumbing & Heating is also accredited by the Better Business Bureau which we think is important for creating a level of accountability.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars, Google Places for Business, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Ottawa Area. However, it’s good to see that DR Francis offers a warranty of 1 year on parts and labour and a satisfaction guarantee.

Our Score for DR Francis

In the bar graphs below, you can see that our overall score for DR Francis is Excellent at 82%. Their Accountability & Trust score is excellent and adds up to 95%. Our adjusted Online Review score for them is good at 67%, and their Warranty & Satisfaction Guarantee score weighs in at excellent at 95%.

Francis Plumbing & Heating
Overall Score

 Excellent

Accountability & Trust

 Excellent

Online Reviews

 Good

Warranties & Satisfaction Guarantee

 Excellent
 

Accredited by the Better Business Bureau.

Has an A+ rating and 1 complaint.

In business 83 years (since 1933).

Google: 15 reviews | 66% Score from Clients

Yelp.ca: 2 reviews | 60% Score from Clients

HomeStars: 16 reviews | 94% Score from Clients

    Score for Francis Plumbing & Heating is decreased by:

    • Unnatural online review pattern(s)

    Their score is increased by:

    Francis Plumbing & Heating

    (613) 224-0041

    19-174 Colonnade Road South, Ottawa, Ontario K2E 7J5

    Address to report errors for plumbers & plumbing companies in this directory

     

    Coupons & Discounts for DR Francis

    We currently aren’t aware of any discounts or coupons for DR Francis, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

    Tips for Hiring a Plumber

    Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.