Ratings & Reviews for Westrim Plumbing & Heating Ltd.

Westrim Plumbing & Heating Ltd. is rated as one of the top 10 plumbing companies in Greater Vancouver. They rank in at number nine on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other plumbing companies rank in the top 10 in the Lower Mainland

Accountability & Trust

Westrim scores well for accountability and trust. They have been in business for 36 years, and they have an A+ rating with the Better Business Bureau. They have not had any complaints filed against them with the Better Business Bureau over the past 3 years. The average plumbing company in Greater Vancouver has had 1 complaint over the same time frame.

Westrim is also accredited by the Better Business Bureau which we believe is important to create accountability. Presently, only 50% of Greater Vancouver’s plumbers are accredited by the Better Business Bureau.

Online Reviews

In regard to ratings and reviews found on the internet, the company does fairly well with decent reviews on Yelp, Google, and HomeStars. We were concerned to see some unnatural patterns in their reviews online. This can sometimes happen when plumbing companies encourage a lot of their most delighted clients to leave a review for the company on specific sites.

Warranties & Satisfaction Guarantee

Westrim Plumbing & Heating Ltd.

102 – 11800 River Road
Richmond, BC V6X 1Z7  

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

Westrim has not publicly released any information about supplying clients with a specific warranty or satisfaction guarantee.

Our Score for Westrim

As you’ll see in the graph below, our overall score for Westrim is Excellent at 79%. Their Accountability & Trust score is excellent and comes in at 100%. Our adjusted Online Review score for them is excellent at 79%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t published any information about this.

Overall Score
Accountability & Trust
Online Reviews
Warranties & Satisfaction Guarantee
None Published 

Has an A+ rating and

In business 36 years (since 1983).

Google: 17 reviews | 96% Score from Clients

Yelp.ca: 5 reviews | 76% Score from Clients

HomeStars: 5 reviews | 84% Score from Clients

Score for Westrim Plumbing & Heating Ltd. is decreased by:

  • Unnatural online review pattern(s)
  • Could do better with a Satisfaction Guarantee and/or a published Warranty

Their score is increased by:


102 – 11800 River Road, Richmond, British Columbia V6X 1Z7

Address to report errors for plumbers & plumbing companies in this directory


Westrim’s Coupons & Discounts

If you’re considering hiring Westrim, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how good a company looks or how high they rank, it’s always wise to get at least 3 quotes before hiring a plumber. We’ve also created a guide to help you find the best plumber for your renovation or repairs.