Ratings & Reviews for Tap-Roots Plumbing & Heating

Tap-Roots Plumbing & Heating Ltd. is among the top 10 highest rated plumbing companies in Greater Vancouver. They rank in at number four on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 40 different factors. The rating system looks at all information available for every plumbing company in the Lower Mainland and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

Related: See which other companies rank in the top 10

Accountability & Trust

Tap-Roots scores well in our accountability and trust category. They have been operating for 29 years, and they have an A+ rating with the Better Business Bureau. They have not had any complaints filed over the last 3 years with the Better Business Bureau. However, other plumbing services in Greater Vancouver have had an average of 1 complaint over the same time frame, and the average company their size across Canada has had 2 complaints over the same period.

Tap-Roots has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability. Currently only 50% of Greater Vancouver’s plumbing services are accredited by the Better Business Bureau.

Online Reviews

When it comes to online ratings and reviews, the company does fairly well with decent reviews on Google, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

Tap-Roots Plumbing & Heating Ltd.

313-13988 Cambie Road
Richmond, BC V6V 2K4  

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

It’s good to see that Tap-Roots offers a parts and labour guarantee and a satisfaction guarantee.

Our Score for Tap-Roots

As you can see illustrated in the graphs below, our overall rating for Tap-Roots is Excellent at 82%. Their Accountability & Trust score is excellent at 100%. Our adjusted Online Review score for them is very good at 73%, and their Warranty & Satisfaction Guarantee score is good at 40%.

Overall Score
Accountability & Trust
Online Reviews
 Very Good
Warranties & Satisfaction Guarantee

Has an A+ rating and

In business 29 years (since 1990).

Google: 15 reviews | 94% Score from Clients

Yelp.ca: 12 reviews | 75% Score from Clients

HomeStars: 1 review | 90% Score from Clients

    Score for Tap-Roots Plumbing & Heating Ltd. is decreased by:

    • Unnatural online review pattern(s)

    Their score is increased by:


    313-13988 Cambie Road, Richmond, British Columbia V6V 2K4

    Address to report errors for plumbers & plumbing companies in this directory


    Tap-Roots’s Coupons & Discounts

    We currently aren’t aware of any discounts or coupons for Tap-Roots, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

    Tips for Hiring a Plumber

    Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.