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Ratings & Reviews for Tap-Roots Plumbing & Heating

Tap-Roots Plumbing & Heating Ltd. is among the top 30 highest rated plumbing companies in Greater Vancouver. They rank in at number 21 on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 20 different factors. The rating system looks at all information available for every plumbing company in the Lower Mainland and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

     
  

Tap-Roots Plumbing & Heating Ltd.

604-222-1282
313-13988 Cambie Road
Richmond, BC V6V 2K4

  
     

Related: See which other companies rank in the top 30

Accountability & Trust

Tap-Roots scores well in our accountability and trust category. They have been operating for 26 years, and they have an A+ rating with the Better Business Bureau. They have had 3 complaints filed over the last 3 years with the Better Business Bureau. Other plumbing services in Greater Vancouver have had an average of 1.7 complaints over the same time frame, and the average company their size across Canada has had 2 complaints over the same period.

Tap-Roots has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability.

Online Reviews

When it comes to online ratings and reviews, the company does fairly well with decent reviews on Google Places for Business, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

It’s good to see that Tap-Roots offers a parts and labour guarantee and a satisfaction guarantee.

Our Score for Tap-Roots

As you can see illustrated in the graphs below, our overall rating for Tap-Roots is Good at 67%. Their Accountability & Trust score is excellent at 85%. Our adjusted Online Review score for them is very good at 75%, and their Warranty & Satisfaction Guarantee score is good at 40%.

Tap-Roots Plumbing & Heating Ltd.
Overall Score

 Good

Accountability & Trust

 Excellent

Online Reviews

 Very Good

Warranties & Satisfaction Guarantee

 Good
 

Accredited by the Better Business Bureau.

Has an A+ rating and 3 complaints.

In business 26 years (since 1990).

Google: 9 reviews | 98% Score from Clients

Yelp.ca: 10 reviews | 78% Score from Clients

HomeStars: 1 review | 90% Score from Clients

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Tap-Roots Plumbing & Heating Ltd.

604-222-1282

313-13988 Cambie Road, Richmond, BC V6V 2K4

Address to report errors for plumbers & plumbing companies in this directory

 

Tap-Roots’s Coupons & Discounts

If you’re thinking of hiring Tap-Roots, make sure to take a quick look at their discounts and coupons webpage first.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.