Roto-Rooter Plumbing & Drain Services Review & Ratings

Roto-Rooter Plumbing & Drain Services is rated as one of the top plumbing companies in Greater Vancouver. They rank in at number 91 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other companies rank in the top

Accountability & Trust

Roto-Rooter scores well in the category of accountability and trust. They have been in business for 84 years, and they have an A+ rating with the Better Business Bureau. They have had 4 complaints filed against them with the Better Business Bureau over the past 3 years. Other plumbing companies in Greater Vancouver have received an average of 1 complaint over the same time period.

Roto-Rooter is also accredited by the Better Business Bureau which we think is important for creating a level of accountability. Currently only 50% of Greater Vancouver’s plumbing companies are accredited by the Better Business Bureau. From our perspective, Roto-Rooter could improve further by working on their online ratings.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company could do better by improving on some of their low reviews on HomeStars, Google, and Yelp. It would be good to see more reviews for this company. If you decide to hire them, make sure to let everyone know how well they performed by posting a review for them on HomeStars, Yelp, or Google.

Warranties & Satisfaction Guarantee

We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.

Roto-Rooter has not published any information publicly about offering a specific warranty or satisfaction guarantee.

Our Score for Roto-Rooter

As you can see illustrated in the graphs below, our overall rating for Roto-Rooter is Low at 32%. Their Accountability & Trust score is excellent at 85%. Our adjusted Online Review score for them is low at 9%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t published any information about this.

Roto-Rooter Plumbing & Drain Services

Discounts & Coupons for Roto-Rooter

If you’re looking at calling on Roto-Rooter, make sure to check out their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how good a company looks or how high they rank, it’s always wise to get at least 3 quotes before hiring a plumber. We’ve also created a guide to help you find the best plumber for your renovation or repairs.