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Mr. Rooter Review & Ratings

Mr. Rooter is rated as one of the top plumbing companies in Greater Vancouver. They rank in at number 47 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 20 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

     
  

Mr. Rooter

1-877-224-9198
107 – 3070 Norland Ave
Burnaby, BC V5B 3A6

1334 Adanac St
Vancouver, BC V5L 3J7

1360 Honeysuckle Lane
Coquitlam, BC V3E 2N5

151 – 32500 South Fraser Way
Abbotsford, BC V2T 4W1

505 – 8840 210 St
Langley, BC V3A5N8

  
     

Related: See what other plumbers rank in the top in Greater Vancouver

Accountability & Trust

Mr. Rooter scores fairly in the category of accountability and trust. They have been in business for 26 years, and they have an A+ rating with the Better Business Bureau. However, they have had 9 complaints filed against them with the Better Business Bureau over the past 3 years. Other plumbing companies in Greater Vancouver have received an average of 1.7 complaints over the same time period.

Mr. Rooter is also accredited by the Better Business Bureau which we think is important for creating a level of accountability.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company performs moderately with average reviews on HomeStars, Google Places for Business, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

It’s good to see that Mr. Rooter offers a parts and labour guarantee.

Our Score for Mr. Rooter

In the bar graphs below, you can see that our overall score for Mr. Rooter is Fair at 52%. Their Accountability & Trust score is very good and adds up to 70%. Our adjusted Online Review score for them is good at 60%, and their Warranty & Satisfaction Guarantee score is low at 15%.

Mr. Rooter
Overall Score

 Fair

Accountability & Trust

 Very Good

Online Reviews

 Good

Warranties & Satisfaction Guarantee

Low 

Accredited by the Better Business Bureau.

Has an A+ rating and 9 complaints.

In business 26 years (since 1990).

Google: 49 reviews | 74% Score from Clients

Yelp.ca: 30 reviews | 55% Score from Clients

HomeStars: 46 reviews | 78% Score from Clients

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Mr. Rooter

1-877-224-9198

107 – 3070 Norland Ave, Burnaby, BC V5B 3A6

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Discounts & Coupons for Mr. Rooter

We currently aren’t aware of any discounts or coupons for Mr. Rooter, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.