Review & Ratings for Milani Plumbing, Heating & Air Conditioning

Milani Plumbing, Heating & Air Conditioning is among the top highest rated plumbing companies in Greater Vancouver. They rank in at number 74 on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 40 different factors. The rating system looks at all information available for every plumbing company in the Lower Mainland and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

Related: See which other companies rank in the top

Accountability & Trust

Milani scores fairly for accountability and trust. They have been in business for 63 years, and they have an A+ rating with the Better Business Bureau. However, they have had 17 complaints filed against them with the Better Business Bureau over the past 3 years. The average plumbing company in Greater Vancouver has had 1 complaint over the same time frame, and the average company their size across Canada has had 9 complaints over the same period.

Milani is also accredited by the Better Business Bureau which we believe is important to create accountability. Presently, only 50% of Greater Vancouver’s plumbers are accredited by the Better Business Bureau. In our view, Milani could improve some more by working on their online ratings.

Online Reviews

When it comes to online ratings and reviews, the company could do better by improving on some of their low reviews on Google, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

It’s good to see that Milani is heading in the right direction by offering a satisfaction guarantee.

Our Score for Milani

As you can see illustrated in the graphs below, our overall rating for Milani is Low at 38%. Their Accountability & Trust score is very good at 70%. Our adjusted Online Review score for them is low at 28%, and their Warranty & Satisfaction Guarantee score is fair at 25%.

Milani Plumbing, Heating & Air Conditioning

Coupons & Discounts for Milani

We currently aren’t aware of any discounts or coupons for Milani, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

Tips for Hiring a Plumber

Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.