Drain Master Plumber Review & Ratings

Drain Master Plumbers is rated as one of the top plumbing companies in Greater Vancouver. They rank in at number 48 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other companies rank in the top

Accountability & Trust

Drain Master scores well in our accountability and trust category. They have been operating for 27 years, and they have had 2 complaints filed over the last 3 years with the Better Business Bureau. Other plumbing services in Greater Vancouver have had an average of 1 complaint over the same time frame.

Drain Master has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability. Currently only 50% of Greater Vancouver’s plumbing services are accredited by the Better Business Bureau. In our view, Drain Master could improve some more by improving their rating with the Better Business Bureau.

Online Reviews

In regard to ratings and reviews found on the internet, the company does well with good reviews on Yelp and Google. We were concerned to see some unnatural patterns in their reviews online. This can sometimes happen when plumbing companies encourage a lot of their most delighted clients to leave a review for the company on specific sites.

Warranties & Satisfaction Guarantee

We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.

It’s good to see that Drain Master is heading in the right direction by offering a guarantee on their work.

Our Score for Drain Master

As you’ll see in the graph below, our overall score for Drain Master is Fair at 57%. Their Accountability & Trust score is excellent and comes in at 90%. Our adjusted Online Review score for them is good at 62%, and their Warranties & Satisfaction Guarantee score is low at 15%.

Drain Master Plumbers

Discounts & Coupons for Drain Master

If you’re looking at calling on Drain Master, make sure to check out their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how good a company looks or how high they rank, it’s always wise to get at least 3 quotes before hiring a plumber. We’ve also created a guide to help you find the best plumber for your renovation or repairs.