1st Call Plumbing & Heating Ltd. is among the top 10 highest rated plumbing companies in Greater Vancouver. They rank in at number ten on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 40 different factors. The rating system looks at all information available for every plumbing company in the Lower Mainland and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.
Related: See which other companies rank in the top 10
Accountability & Trust
1st Call Plumbing scores well in the category of accountability and trust. They have been in business for 25 years, and they have an A+ rating with the Better Business Bureau. They have not had any complaints filed against them with the Better Business Bureau over the past 3 years. Other plumbing companies in Greater Vancouver have received an average of 1 complaint over the same time period.
Currently only 50% of Greater Vancouver’s plumbing companies are accredited by the Better Business Bureau. From our perspective, 1st Call Plumbing could improve further by becoming accredited.
Online Reviews
When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars, Google, and Yelp.
Warranties & Satisfaction Guarantee
1st Call Plumbing & Heating Ltd.
604-868-7062
6880 Miller Road
Richmond BC V7B1L3
We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.
1st Call Plumbing has not published any information publicly about offering a specific warranty or satisfaction guarantee.
Our Score for 1st Call Plumbing
As you’ll see in the graph below, our overall score for 1st Call Plumbing is Excellent at 78%. Their Accountability & Trust score is excellent and comes in at 93%. Our adjusted Online Review score for them is excellent at 82%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t published any information about this.
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Overall Score
Excellent
Accountability & Trust
Excellent
Online Reviews
Excellent
Warranties & Satisfaction Guarantee
None Published
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Has an A+ rating and
In business 25 years (since 1994).
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Google: 12 reviews | 98% Score from Clients
Yelp.ca: 3 reviews | 87% Score from Clients
HomeStars: 3 reviews | 80% Score from Clients
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Lower level of accountability – not accredited by and accountable to the Better Business Bureau
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Could do better with a Satisfaction Guarantee and/or a published Warranty
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Excellent online reviews
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Many years in business with no complaints
Discounts & Coupons for 1st Call Plumbing
If you’re considering hiring 1st Call Plumbing, make sure to take a look at their coupons and discounts page first.
Tips for Hiring a Plumber
Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.