Review for WaterWorks Plumbing and Drains Inc. & Ratings

The WaterWorks Plumbing and Drains Inc. is among the top 30 highest rated plumbing companies in the Greater Toronto Area. They rank in at number 28 on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 40 different factors. The rating system looks at all information available for every plumbing company in the GTA and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

Related: See which other plumbing companies rank in the top 30 in the GTA

Accountability & Trust

WaterWorks Plumbing and Drains scores well in the category of accountability and trust. They have been in business for 23 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. The WaterWorks Plumbing and Drains Inc. is also accredited by the Better Business Bureau which we think is important for creating a level of accountability.

Online Reviews

In regard to ratings and reviews found on the internet, the company could do better by improving on some of their low reviews on Yelp, Google, and HomeStars. We were concerned to see some unnatural patterns in their reviews online. This can sometimes happen when plumbing companies encourage a lot of their most delighted clients to leave a review for the company on specific sites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 40% of plumbers in the Greater Toronto Area. However, it’s good to see that WaterWorks Plumbing and Drains offers a warranty of up to 25 years and a satisfaction guarantee.

Our Score for WaterWorks Plumbing and Drains

As you can see illustrated in the graphs below, our overall rating for WaterWorks Plumbing and Drains is Fair at 57%. Their Accountability & Trust score is excellent at 100%. Our adjusted Online Review score for them is low at 10%, and their Warranty & Satisfaction Guarantee score is excellent at 95%.

The WaterWorks Plumbing and Drains Inc.

Discounts & Coupons for WaterWorks Plumbing and Drains

We currently aren’t aware of any discounts or coupons for WaterWorks Plumbing and Drains, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.