Plumbing Express Review & Ratings

Plumbing Express is rated as one of the top 5 plumbing companies in the Greater Ottawa Area. They rank in at number four on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the National Capital Region – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other plumbing companies rank in the top 5 in the National Capital Region

Accountability & Trust

Plumbing Express scores well for accountability and trust. They have been in business for 13 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. Plumbing Express is also accredited by the Better Business Bureau which we believe is important to create accountability.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars, Google, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

While warranties and satisfaction guarantees are fairly common in some Canadian cities, only 30% of plumbing services publically offer them in the Greater Ottawa Area. However, it’s good to see that Plumbing Express offers a warranty of 1 year on parts and labour and a satisfaction guarantee.

Our Score for Plumbing Express

As you’ll see in the graph below, our overall score for Plumbing Express is Excellent at 84%. Their Accountability & Trust score is excellent and comes in at 100%. Our adjusted Online Review score for them is excellent at 86%, and their Warranties & Satisfaction Guarantee score is excellent at 95%.

Plumbing Express

Coupons & Discounts for Plumbing Express

If you’re considering hiring Plumbing Express, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.