Penta Plumbing Ltd. ranks as one of the top 20 highest rated plumbing companies in the Greater Ottawa Area. They are rated at number thirteen on BestPlumbers.ca’s rating system which analyzes and ranks plumbers across Canada using more than 40 weighted factors. The rating system evaluates all information available online for every plumbing company in the National Capital Region and assigns scores to each company for three important categories: Accountability & Trust, Online Reviews, and Warranties and Satisfaction Guarantees.
(613) 355-4264
14 Greenboro Cres. Ottawa
ON K1T 1W5
Related: See which other companies rank in the top 20
Accountability & Trust
Penta Plumbing scores well for accountability and trust. They have been in business for 6 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. In our view, they could improve some more by becoming accredited by the Better Business Bureau.
Online Reviews
When it comes to online ratings and reviews, the company does very well with strong reviews on Google, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.
Warranties & Satisfaction Guarantee
We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.
While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Ottawa Area.
Penta Plumbing has not publicly published any information about providing a specific warranty or satisfaction guarantee.
Our Score for Penta Plumbing
As you’ll see in the graph below, our overall score for Penta Plumbing is Good at 69%. Their Accountability & Trust score is excellent and comes in at 83%. Our adjusted Online Review score for them is excellent at 93%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t published any information about this.
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Overall Score
Good
Accountability & Trust
Excellent
Online Reviews
Excellent
Warranties & Satisfaction Guarantee
None Published
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Has an A+ rating and
In business 6 years (since 2014).
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Google: 21 reviews | 96% Score from Clients
Yelp.ca: 4 reviews | 100% Score from Clients
HomeStars: 28 reviews | 100% Score from Clients
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Lower level of accountability – not accredited by and accountable to the Better Business Bureau
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Unnatural online review pattern(s)
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Could do better with a Satisfaction Guarantee and/or a published Warranty
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Excellent online reviews
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In business a fair number of years with no complaints
Penta Plumbing’s Coupons & Discounts
We currently aren’t aware of any discounts or coupons for Penta Plumbing, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.
Tips for Hiring a Plumber
Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.