Roto-Rooter Sewer & Drain Service Review & Ratings

Roto-Rooter Sewer & Drain Service is among the top 30 highest rated plumbing companies in Greater Winnipeg. They rank in at number 27 on BestPlumbers.ca’s rating scale which evaluates and scores plumbers using more than 40 different factors. The rating system looks at all information available for every plumbing company in the Winnipeg area and scores each company according to three categories: Accountability & Trust, Online Reviews, and Warranties & Satisfaction Guarantees.

Related: See which other companies rank in the top 30

Accountability & Trust

Roto-Rooter scores well in our accountability and trust category. They have been operating for 31 years, and they have had 4 complaints filed over the last 3 years with the Better Business Bureau. Roto-Rooter Sewer & Drain Service has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability.

Online Reviews

When it comes to online ratings and reviews, the company could do better by improving on some of their low reviews on Google and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

We think it is important that every plumbing company stand behind their work with a parts and labour warranty and ideally a satisfaction guarantee – guaranteeing you the paying customer that the job you pay for is not done until you’re satisfied.

While warranties and satisfaction guarantees are common in some Canadian cities, only 30% of plumbers publically offer them in Greater Winnipeg. However, it’s good to see that Roto-Rooter offers a warranty of some kind, but they haven’t published much information about it.

Our Score for Roto-Rooter

As you’ll see in the graph below, our overall score for Roto-Rooter is Low at 39%. Their Accountability & Trust score is excellent and comes in at 85%. Our adjusted Online Review score for them is low at 26%, and their Warranties & Satisfaction Guarantee score is low at 5%.

Roto-Rooter Sewer & Drain Service

Coupons & Discounts for Roto-Rooter

We currently aren’t aware of any discounts or coupons for Roto-Rooter, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.

Tips for Hiring a Plumber

Regardless of how well a company ranks or how good their reviews are, it’s always a good idea to get a quote from at least 3 different plumbers before hiring anyone to work for you. To give you some additional insights into what to look for when hiring a plumber we’ve created an article to help you get the best bang for your buck.