Review & Ratings for JJ’s Custom Plumbing and Drain Cleaning

JJ’s Custom Plumbing and Drain Cleaning is rated as one of the top plumbing companies in Greater Vancouver. They rank in at number 67 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other companies rank in the top

Accountability & Trust

JJ’s Custom Plumbing currently doesn’t have a strong score in the category of accountability and trust. They have been in business for 12 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. Other plumbing companies in Greater Vancouver have received an average of 1 complaint over the same time period.

Currently only 50% of Greater Vancouver’s plumbing companies are accredited by the Better Business Bureau. From our perspective, JJ’s Custom Plumbing could improve further by becoming accredited and improving their rating with the Better Business Bureau.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company performs moderately with average reviews on HomeStars, Google, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

It’s good to see that JJ’s Custom Plumbing offers a warranty of 1 year on labour.

Our Score for JJ’s Custom Plumbing

As you can see illustrated in the graphs below, our overall rating for JJ’s Custom Plumbing is Fair at 44%. Their Accountability & Trust score is fair at 40%. Our adjusted Online Review score for them is fair at 54%, and their Warranty & Satisfaction Guarantee score is fair at 25%.

JJ’s Custom Plumbing and Drain Cleaning

Coupons & Discounts for JJ’s Custom Plumbing

If you’re thinking of hiring JJ’s Custom Plumbing, make sure to take a quick look at their discounts and coupons webpage first.

Tips for Hiring a Plumber

Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.