Hillcrest Plumbing & Heating is rated as one of the top plumbing companies in Greater Vancouver. They rank in at number 71 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.
Related: See which other companies rank in the top
Accountability & Trust
Hillcrest Plumbing scores fairly in our accountability and trust category. They have been operating for 65 years, and they have an A+ rating with the Better Business Bureau. However, they have had 7 complaints filed over the last 3 years with the Better Business Bureau. Other plumbing services in Greater Vancouver have had an average of 1 complaint over the same time frame.
Hillcrest Plumbing has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability. Currently only 50% of Greater Vancouver’s plumbing services are accredited by the Better Business Bureau.
Online Reviews
When it comes to online ratings and reviews, the company could do better by improving on some of their low reviews on Google and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.
Warranties & Satisfaction Guarantee
604-879-1415
212 East 17th Avenue
Vancouver, BC V5V 1A7
We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.
Hillcrest Plumbing has not publicly published any information about providing a specific warranty or satisfaction guarantee.
Our Score for Hillcrest Plumbing
As you can see illustrated in the graphs below, our overall rating for Hillcrest Plumbing is Fair at 40%. Their Accountability & Trust score is very good at 70%. Our adjusted Online Review score for them is fair at 41%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t published any information about this.
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Overall Score
Fair
Accountability & Trust
Very Good
Online Reviews
Fair
Warranties & Satisfaction Guarantee
None Published
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Has an A+ rating and
In business 65 years (since 1954).
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Google: 72 reviews | 90% Score from Clients
Yelp.ca: 26 reviews | 60% Score from Clients
HomeStars: 0 reviews
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Unnatural online review pattern(s)
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Could do better with a Satisfaction Guarantee and/or a published Warranty
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Decent online reviews
Hillcrest Plumbing’s Coupons & Discounts
We currently aren’t aware of any discounts or coupons for Hillcrest Plumbing, but if you take a look on one of our city pages, you’ll find all publicly listed discounts for local plumbers in each plumber’s ratings profile.
Tips for Hiring a Plumber
Regardless of how good a company looks or how high they rank, it’s always wise to get at least 3 quotes before hiring a plumber. We’ve also created a guide to help you find the best plumber for your renovation or repairs.