Piper Plumbing Heating & Draincleaning Review & Ratings

Piper Plumbing Heating & Draincleaning is rated as one of the top 30 plumbing companies in Greater Edmonton. They rank in at number 30 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Edmonton Capital Region – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other plumbing companies rank in the top 30 in the Edmonton Capital Region

Accountability & Trust

Piper currently doesn’t have a strong score in the category of accountability and trust. They have been in business for 13 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. Other plumbing companies in Greater Edmonton have received an average of 0.6 complaints over the same time period.

Currently 59% of Greater Edmonton’s plumbing companies are accredited by the Better Business Bureau. From our perspective, Piper could improve further by becoming accredited and improving their rating with the Better Business Bureau.

Online Reviews

When it comes to online ratings and reviews, the company performs moderately with average reviews on Google, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

It’s good to see that Piper offers a warranty of 1 year on labour and a lifetime on plumbing fixtures.

Our Score for Piper

In the bar graphs below, you can see that our overall score for Piper is Fair at 45%. Their Accountability & Trust score is fair and adds up to 40%. Our adjusted Online Review score for them is fair at 49%, and their Warranty & Satisfaction Guarantee score is very good at 45%.

Piper Plumbing Heating & Draincleaning

Coupons & Discounts for Piper

If you’re considering hiring Piper, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.