Review for Mr. Rooter Plumbing & Ratings

Mr. Rooter Plumbing is rated as one of the top 10 plumbing companies in Calgary. They rank in at number nine on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Calgary area – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See which other plumbing companies rank in the top 10 in the Calgary area

Accountability & Trust

Mr. Rooter scores well in our accountability and trust category. They have been operating for 18 years, and they have an A+ rating with the Better Business Bureau. They have had 1 complaint filed over the last 3 years with the Better Business Bureau. Other plumbing services in Calgary have had an average of 0.7 complaints over the same time frame.

Mr. Rooter has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability. Currently only 50% of Calgary’s plumbing services are accredited by the Better Business Bureau.

Online Reviews

When it comes to online ratings and reviews, the company does well with good reviews on Google, HomeStars, and Yelp. We were concerned to see some unnatural online review patterns. This sometimes happens when plumbing companies encourage a lot of their most satisfied customers to review the company on specific websites.

Warranties & Satisfaction Guarantee

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

It’s good to see that Mr. Rooter is heading in the right direction by offering a warranty that depends on the job.

Our Score for Mr. Rooter

As you’ll see in the graph below, our overall score for Mr. Rooter is Good at 61%. Their Accountability & Trust score is excellent and comes in at 95%. Our adjusted Online Review score for them is good at 65%, and their Warranties & Satisfaction Guarantee score is low at 5%.

Mr. Rooter Plumbing

Mr. Rooter’s Coupons & Discounts

If you’re considering hiring Mr. Rooter, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.