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Mr Rooter Plumbing Review & Ratings

Mr Rooter Plumbing is rated as one of the top 5 plumbing companies in the Greater Ottawa Area. They rank in at number three on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 20 factors. The rating system analyzes all information available online for every plumbing company in the National Capital Region – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

     
  

Mr Rooter Plumbing

(613) 746-0000
3900 Russell Road
Ottawa, ON K1G 3N2

  
     

Related: See which other companies rank in the top 5

Accountability & Trust

Mr Rooter scores well for accountability and trust. They have been in business for 17 years, and they have not had any complaints filed against them with the Better Business Bureau over the past 3 years. Mr Rooter Plumbing is also accredited by the Better Business Bureau which we believe is important to create accountability.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company does very well with strong reviews on HomeStars, Google Places for Business, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We think it would be good if every plumber publicly offered a warranty on their labour and the parts they install in people’s homes. On top of this, it’s ideal when a plumber also offers a satisfaction guarantee – assuring you, the paying customer, that the repair or installation you pay for is not done until you’re satisfied that it’s finished.

While satisfaction guarantees and parts and labour warranties are commonly offered in some Canadian cities, they’re only publically offered by 30% of plumbers in the Greater Ottawa Area.

Mr Rooter has not publicly published any information about providing a specific warranty or satisfaction guarantee.

Our Score for Mr Rooter

As you can see illustrated in the graphs below, our overall rating for Mr Rooter is Excellent at 82%. Their Accountability & Trust score is excellent at 100%. Our adjusted Online Review score for them is excellent at 98%, but their Warranties & Satisfaction Guarantee score is 0% since they haven’t provided any public information about this.

Mr Rooter Plumbing
Overall Score

 Excellent

Accountability & Trust

 Excellent

Online Reviews

 Excellent

Warranties & Satisfaction Guarantee

None Published 

Accredited by the Better Business Bureau.

Has an A+ rating and 0 complaints.

In business 17 years (since 1999).

Google: 141 reviews | 96% Score from Clients

Yelp.ca: 3 reviews | 100% Score from Clients

HomeStars: 79 reviews | 95% Score from Clients

Score for Mr Rooter Plumbing is decreased by:

  • Unnatural online review pattern(s)
  • Could do better with a Satisfaction Guarantee and/or a published Warranty

Their score is increased by:

Mr Rooter Plumbing

(613) 746-0000

3900 Russell Road, Ottawa, Ontario K1G 3N2

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Mr Rooter’s Coupons & Discounts

If you’re considering hiring Mr Rooter, make sure to take a look at their coupons and discounts page first.

Tips for Hiring a Plumber

Regardless of how high a company ranks, always get a quote from at least 3 plumbers before hiring someone to do your job. Also check out our guide to help you find the best plumber for your repair or project.