Ratings & Reviews for Ashton Service Group

Ashton Service Group is rated as one of the top plumbing companies in Greater Vancouver. They rank in at number 64 on BestPlumbers.ca’s scoring system which evaluates and ranks plumbers across Canada using over 40 factors. The rating system analyzes all information available online for every plumbing company in the Lower Mainland – and across Canada – and scores every company on three categories: Accountability and Trust, Online Reviews, and Warranties and Satisfaction Guarantees.

Related: See what other plumbers rank in the top in Greater Vancouver

Accountability & Trust

Ashton scores fairly in our accountability and trust category. They have been operating for 32 years, and they have an A+ rating with the Better Business Bureau. However, they have had 7 complaints filed over the last 3 years with the Better Business Bureau. Other plumbing services in Greater Vancouver have had an average of 1 complaint over the same time frame, and the average company their size across Canada has had 2 complaints over the same period.

Ashton has chosen to be an accredited member of the Better Business Bureau which we believe is important for maintaining accountability. Currently only 50% of Greater Vancouver’s plumbing services are accredited by the Better Business Bureau.

Online Reviews

When it comes to reviews and ratings found on solid online business review sites, the company performs moderately with average reviews on HomeStars, Google, and Yelp. We were concerned to see some unnatural patterns in their online reviews. This can happen sometimes when plumbing companies encourage a lot of their happiest clients to rate the company on specific review sites.

Warranties & Satisfaction Guarantee

We believe it is very important that every plumber assure the quality of their work in some way. The most common ways to do this are with a parts and labour warranty and sometimes – in the best cases – with a satisfaction guarantee on top of all this. A satisfaction guarantee assures you, the one footing the bill, that the work you pay for is not finished until you’re satisfied that it’s done.

It’s good to see that Ashton is heading in the right direction by offering a satisfaction guarantee.

Our Score for Ashton

As you’ll see in the graph below, our overall score for Ashton is Fair at 46%. Their Accountability & Trust score is very good and comes in at 70%. Our adjusted Online Review score for them is fair at 46%, and their Warranties & Satisfaction Guarantee score is fair at 25%.

Ashton Service Group

Discounts & Coupons for Ashton

If you’re thinking of hiring Ashton, make sure to take a quick look at their discounts and coupons webpage first.

Tips for Hiring a Plumber

Regardless of how good a company looks or how high they rank, it’s always wise to get at least 3 quotes before hiring a plumber. We’ve also created a guide to help you find the best plumber for your renovation or repairs.